Career

Are you looking for a more exciting and challenging career with opportunities for self-development? Then check out what makes Mack IV Consult the best place to work. Join us!

JOB OPENINGS

CALL CENTER PERSONNEL

(Minimum HND) - Location: Lagos
Call Center Agent Job Summary:

You will answer incoming calls and make Outgoing calls to customers who want to Register, place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the Services we offer and will be responsible for assisting them in the registration process online and over the phone. You will also inform customers of the Service terms and features and project a professional company image through voice and online interactions.


Call Center Agent Job Responsibilities and Duties:

>> Answer incoming calls and respond to customer’s emails
>>Management and resolve customer complaints
>>Sell products and place customer orders in the computer system
>>Identify and escalate issues to supervisors
>>Provide product and service information to customers
>>Research required information using available resources
>>Research, identify, and resolve customer complaints using applicable software
>>Process service, forms, and application
>>Route calls to appropriate resources
>>Document all call information according to standard operating procedures
>>Recognize, document, and alert the management team of trends in customer calls
>>Follow up customer calls where necessary
>>Upsell products and services
>>Complete call logs and reports
>>Other duties as assigned

Call Center Agent Qualifications and Skills

Minimum Qualification (HND)
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately

CALL CENTER PERSONNEL

(Minimum HND) - Location: Lagos
Call Center Agent Job Summary:

You will answer incoming calls and make Outgoing calls to customers who want to Register, place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the Services we offer and will be responsible for assisting them in the registration process online and over the phone. You will also inform customers of the Service terms and features and project a professional company image through voice and online interactions.


Call Center Agent Job Responsibilities and Duties:

>> Answer incoming calls and respond to customer’s emails
>>Management and resolve customer complaints
>>Sell products and place customer orders in the computer system
>>Identify and escalate issues to supervisors
>>Provide product and service information to customers
>>Research required information using available resources
>>Research, identify, and resolve customer complaints using applicable software
>>Process service, forms, and application
>>Route calls to appropriate resources
>>Document all call information according to standard operating procedures
>>Recognize, document, and alert the management team of trends in customer calls
>>Follow up customer calls where necessary
>>Upsell products and services
>>Complete call logs and reports
>>Other duties as assigned

Call Center Agent Qualifications and Skills

Minimum Qualification (HND)
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately

CALL CENTER PERSONNEL

(Minimum HND) - Location: Lagos
Call Center Agent Job Summary:

You will answer incoming calls and make Outgoing calls to customers who want to Register, place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the Services we offer and will be responsible for assisting them in the registration process online and over the phone. You will also inform customers of the Service terms and features and project a professional company image through voice and online interactions.


Call Center Agent Job Responsibilities and Duties:

>> Answer incoming calls and respond to customer’s emails
>>Management and resolve customer complaints
>>Sell products and place customer orders in the computer system
>>Identify and escalate issues to supervisors
>>Provide product and service information to customers
>>Research required information using available resources
>>Research, identify, and resolve customer complaints using applicable software
>>Process service, forms, and application
>>Route calls to appropriate resources
>>Document all call information according to standard operating procedures
>>Recognize, document, and alert the management team of trends in customer calls
>>Follow up customer calls where necessary
>>Upsell products and services
>>Complete call logs and reports
>>Other duties as assigned

Call Center Agent Qualifications and Skills

Minimum Qualification (HND)
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately

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